HP recommends emptying the output tray frequently. The Virtual Agent is currently unavailable. The automated printhead cleaning tool must run after manually cleaning the printhead. See your browser’s documentation for specific instructions. Do not touch the electrical contact areas with your fingers.

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Issue While aligning the printer, the error message ‘Alignment failed’ displays on the printer control panel.

Reinstall the cartridges with the contacts facing down, and then slide the cartridge into its slot. Close the cartridge access door, and then check to see if the error message still displays. If the error message does not indicate a specific cartridge, replace all the cartridges.

Paper-handling specifications The following tables contain information about paper-tray capacities and h types and sizes.

Remove, clean, and then reinstall the printhead Follow these steps to remove, clean, and then reinstall the printhead. Make sure that the cartridges are reinstalled in the product after cleaning. Display estimated ink levels on the control panel On the printer control panel, press the Setup button.


Gather the following items:. Do not use compressed air to blow out the printhead. Is my Windows version bit or bit?

HP Photosmart C Printers – Wireless Printer Setup | HP® Customer Support

If the error message indicates a specific cartridge, find that cartridge, and then remove it from the carriage. Home and Pro Vista: Make sure that you replace any missing ink cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. Wipe the electrical contacts with a clean, dry cotton swab until no debris remains on them.

Opening the ink cartridge access door. Europe, Middle East, Africa. Clean the edge of the printhead. Clean the printhead manually. Scanning specifications Image editor included.

Printer Specifications for HP Photosmart Premium (C309a and C309c) All-in-One Printers

Please try again shortly. Gather the following items:.

Wait until the carriage is idle and silent before you continue. If cleaning the printhead using the automated tool does not resolve the issue, continue to the next step. Unable to determine warranty status.

HP Photosmart Premium Fax All-in-One Printer – Ca | HP® Customer Support

Product sold without warranty: Selecting a Generic driver option from the Use menu can result in limited printer functionality. When you have the replacement printhead, go to replacing the printhead assembly for detailed instructions.


Please make a different selection, or visit the product homepage. Any warranty support needed would be completed by the third party that sold the product.

HP Photosmart Premium Fax C309 Printers – Color or Black Ink Not Printing

Please wait while we process your request. The cleaning procedure takes only a few minutes.

If a Let’s identify your product to get started page displays, click Printertype your printer model number, and then 30c9 Submit. Ink level warnings and indicators provide estimates for planning purposes only. Make sure that the colored shape icon on the cartridge label matches the colored shape icon on the carriage slot. Already have an HP account? Lift the latch handle.